Roles: Live Chat Support Agent – Patient Outreach
Rate: Competitive entry-level pay, details shared upon application.
Contract length: 1099 contractor
Location: Open to applicants worldwide.
About the role
As a Live Chat Support Agent, you’ll connect with patients through chat and phone conversations to help them learn about healthcare programmes and guide them through enrolment. This is a great opportunity to develop communication and customer service skills while supporting people who need care.
Your day-to-day work will include:
• Reaching out to patients with warmth and professionalism
• Building trust by listening to their concerns and explaining programme benefits clearly
• Handling questions and objections with patience and empathy
• Guiding patients step-by-step through the enrolment process
• Following up with patients to ensure they complete enrolment
• Recording all interactions accurately in the system
• Working with the operations team to welcome patients into ongoing care programmes
Why this role is different
You’ll combine customer service and sales skills with genuine care for the people you support. This fully remote role lets you work from home while making a real difference in patients’ lives. You’ll be part of a supportive team focused on helping people access the healthcare support they need.
Skills/background needed:
• Warm, professional communication style
• Ability to listen carefully and respond with empathy
• Comfortable handling a high volume of patient contacts
• Detail-oriented and organised
• Self-motivated and independent
• No healthcare experience required — we provide full training
We’re looking for people who are coachable, resilient, and genuinely care about helping others. If you’re excited to develop your skills in a role that matters, we’d like to hear from you.
Ready to get started? Submit your application below.