About This Role
We’re looking for a friendly, organized Chat Support Agent to help small and growing technology companies get the most out of our platform. You’ll be the first point of contact for business owners and startup teams, answering their questions via live chat and helping them succeed from day one.
This is a fully remote role perfect for someone who enjoys helping others solve problems quickly and enjoys a fast-paced environment.
What You’ll Do
Respond to customer inquiries via live chat in a friendly, helpful manner
Guide new customers through the onboarding process and help them get started quickly
Answer questions about platform features and help customers troubleshoot issues
Keep track of customer conversations and follow up on unresolved issues
Share customer feedback with the team to help improve the platform
Maintain a positive, patient, and professional tone with every customer interaction
Skills/Background Needed
No prior experience required – we provide full training to get you started
Strong written communication skills and the ability to explain things clearly
A friendly, patient approach to helping customers with their questions
Good organizational skills and the ability to manage multiple conversations at once
Comfort learning new software tools and platforms quickly
Basic knowledge of how small businesses operate is helpful but not necessary
What We Offer
Rate: Competitive entry-level pay, details shared upon application.
Fully remote position – work from home or anywhere with an internet connection
Flexible working hours and the ability to manage your own schedule
Comprehensive training provided to help you succeed in the role
A supportive team environment where your ideas matter and contribute to our growth
Opportunity to develop your skills and grow into more advanced roles over time
Location: Open to applicants worldwide.
We welcome candidates from all backgrounds, including those with criminal records.
Ready to get started? Submit your application below.