We’re looking for a Live Chat Support Agent to provide friendly, helpful support to our merchant partners. You’ll be the main point of contact for merchants with questions about accounts, applications, and our services. This is a great opportunity to grow with a supportive team while helping businesses succeed.
What You’ll Do
In this role, you will:
Handle incoming chat messages, phone calls, and emails from merchants seeking assistance with applications and account questions
Provide accurate, timely information and support throughout the customer experience
Build and maintain positive relationships with merchants and retail partners
Manage back-office processes to ensure a smooth merchant experience
Identify common issues and share feedback with the team
Take on additional tasks as the business grows and evolves
Work independently and manage multiple requests at once in a fast-paced environment
Skills/background needed
Some customer service experience is helpful, but we welcome entry-level candidates with strong communication skills and a willingness to learn. You should be comfortable with:
Clear written and verbal communication
Using team chat apps, video conferencing tools, and email
Microsoft Word and Microsoft Excel basics
Working from home independently with a reliable internet connection and a quiet, private space for calls and video meetings
Managing multiple tasks and prioritizing effectively
Asking for help when you need it and adapting quickly to new information
Availability for evening and weekend shifts
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Ongoing
Location: Open to applicants worldwide.
What we offer
Full training and onboarding to help you succeed
A supportive team environment where you can grow your skills
Opportunities to take on new responsibilities as you develop
Flexible remote work from home
Potential to move into expanded roles as you gain experience
Ready to get started? Submit your application below.