About this role:
We’re looking for a Live Chat Support Agent to join our customer service team. You’ll handle inbound and outbound inquiries via live chat, email, and phone, supporting customers with account management, general questions, order placement, and product troubleshooting. This is a fully remote position with comprehensive training provided.
What you’ll do:
• Respond to customer inquiries via live chat, email, and phone• Handle account management, orders, and general customer service requests• Navigate multiple computer systems while communicating with customers• Demonstrate strong problem-solving and active listening skills• Work independently while maintaining a high level of professionalism• Monitor and respond to internal and external communications• Multi-task between typing, talking, and system navigation
What we’re looking for:
• High school diploma or equivalent• Comfortable using computers and navigating different software programs quickly• Strong typing and written communication skills• Ability to listen carefully and respond thoughtfully to customer needs• Self-directed with good problem-solving abilities• Comfortable working from home with a reliable internet connection• Flexibility to work shifts within business hours (Monday–Friday and weekends)• Previous customer service experience is a plus, but not required
Training and schedule:
You’ll complete a 2–3 week onboarding programme before transitioning to full work-from-home. The role is full time (40 hours per week) with shifts available across Monday–Friday and weekends. Flexibility is required to support business needs.
What we offer:
• Fully remote work after training• Comprehensive training and onboarding• Health, dental, and vision insurance• 401(k) retirement plan• Paid time off and paid holidays• Supportive team environment• Opportunities for professional growth
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full time, permanent
Skills/background needed: High school diploma or equivalent; computer literacy; typing proficiency; customer service experience preferred but not required; strong communication and problem-solving skills
Location: Open to applicants worldwide (fully remote after onboarding)
Ready to get started? Submit your application below.