About This Role
This is a full-time remote position where you’ll provide customer support and help manage operational improvements. You’ll handle real-time customer inquiries, resolve issues, and contribute to process improvements that help the team scale efficiently.
The role combines direct customer support with ownership of smaller operational projects. You’ll work across two main areas: handling live customer and partner inquiries with a high degree of ownership, and contributing to product and process improvement initiatives.
If you thrive in a fast-paced environment, love solving problems, and want to grow into a broader operational role, this is the role for you.
What You’ll Do
• Serve as a point of contact for customers and partners during live operations, handling real-time issues with urgency and professionalism• Manage and resolve escalations and customer complaints, setting the standard for quality support across the team• Respond to inbound support requests via phone, email, and chat in a fast-paced manner• Contribute to project execution alongside team leaders — taking ownership of defined tasks, tracking deliverables, and coordinating with stakeholders• Maintain and improve knowledge base content, including help articles and chatbot materials, keeping them current and accurate• Support the implementation and maintenance of support tools and systems used by the team• Collaborate with team leads to identify recurring issues and gaps that would benefit from documentation or process changes• Surface operational insights and trends from your work to inform improvements
Skills/background needed
• Experience in customer support, customer success, or operations (preferred, but not required)• Comfortable reviewing data, spotting trends, and turning them into actionable insights• Excellent phone and written communication skills; you are confident, clear, and professional under pressure• Strong problem-solving instincts — you can assess situations quickly and act decisively• Ability to handle escalations and difficult conversations with composure and empathy• Experience managing tasks and deadlines independently• Collaborative and team-oriented, with a willingness to support others beyond your own role• Full training will be provided
Rate
Competitive entry-level pay, details shared upon application.
Contract length
Full-time, permanent
Location
Open to applicants worldwide. Work from home.
We are an equal opportunity employer committed to building a diverse and inclusive team.
Ready to get started? Submit your application below.