In this position, you will support customers by helping to coordinate scheduling of service appointments and maintenance work. You’ll handle customer inquiries via chat, phone, and email to resolve issues and schedule service when needed.
What You’ll Do:
Respond to customer inquiries through multiple channels including live chat, phone calls, and email to coordinate and schedule service appointments for both routine and emergency needs.
Review customer accounts and information to understand issues and schedule appropriate service visits.
Monitor and respond to team chat messages throughout your shift.
Process new service requests and work through open tickets to completion or scheduling.
Review daily schedules to ensure efficient coverage and accurate appointment times.
Confirm appointments with customers and adjust schedules as needed based on new information.
Collaborate with operations teams, technicians, and other internal departments to support smooth service delivery.
What You’ll Need:
High school diploma or equivalent (or willingness to work toward it).
Ability to communicate clearly and professionally with customers via phone, email, and chat.
Strong listening skills, patience, and empathy when working with customers.
Ability to make decisions and take responsibility for your choices.
Willingness to learn business systems and scheduling software used by the company.
Basic technical knowledge to understand and explain simple troubleshooting steps to customers.
Reliable internet connection and a quiet workspace to work from home without distractions.
Ability to complete required training within your first 90 days.
What You’ll Get:
Rate: Competitive entry-level pay, details shared upon application.
Full training provided to help you succeed in the role.
Medical, dental, and vision coverage.
Life insurance coverage provided by the company.
Short- and long-term disability coverage.
Retirement savings plan with company support.
Paid time off.
Employee assistance programme for support and wellbeing.
Flexible work from home arrangement with equipment provided.
Contract length: Permanent, full-time.
Location: Open to applicants worldwide. This is a fully remote role.
Ready to get started? Submit your application below.