Schedule: Full-Time, Monday–Friday
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Permanent
Location: Work from home, fully remote.
You’ll lead a team responsible for managing customer inquiries and ensuring all interactions are handled accurately and professionally. You’ll oversee daily operations, monitor team performance, handle escalated issues, and partner with other departments to resolve concerns while supporting a positive customer experience.
This is a great opportunity for someone who enjoys coaching teams, solving problems, and working in a fast-paced environment.
What You’ll Do
Lead, coach, and develop team members through training, one-on-ones, and ongoing feedback
Manage daily workflows and assign tasks to ensure timely completion of all processes
Monitor team performance and ensure daily, monthly, and quarterly goals are met
Handle escalated issues and customer complaints
Analyze team metrics and identify trends and opportunities for improvement
Oversee quality assurance and accuracy of all work
Ensure all processes follow regulatory and company compliance requirements
Partner with other departments to resolve concerns and improve workflows
Identify opportunities for process improvement and implement corrective actions
Skills/background needed:
A strong people leader who enjoys coaching and developing employees
Highly organized and detail-oriented
Comfortable making decisions and prioritizing competing demands
Strong problem-solver who remains calm under pressure
Effective communicator who collaborates well across departments
Able to manage multiple priorities while maintaining accuracy
Self-directed and accountable in a remote environment
High school diploma or GED
2+ years of management experience
Proficiency with Microsoft Outlook, Word, and Excel
Experience managing workflows, performance metrics, and team priorities
Strong written, verbal, organizational, and problem-solving skills
Remote Work Requirements
Dedicated, quiet workspace free from distractions
Reliable high-speed internet suitable for communication systems
Professional, camera-ready presence during virtual meetings
Strong time-management, accountability, and self-management skills
Full training provided. We’re looking for someone motivated to grow with us in a supportive team environment with opportunities for advancement.
Ready to get started? Submit your application below.