We’re looking for a customer support representative to join our support team! Are you ready to deliver excellent service to our customers?
You would be working on a team with a passion for helping customers and a commitment to continuous improvement. The ideal candidate is always willing to help their teammates, raise the quality bar in every interaction, and deliver the highest level of satisfaction and support. You’ll handle multiple tasks, troubleshoot issues, navigate different customer situations, and keep a calm demeanor when dealing with challenging conversations.
What a Typical Day Looks Like:
Help customers place orders and answer pre-purchase questions
Provide a positive experience by interacting via phone, live chat, or email
Help customers update their account information to keep their orders on track
Reply to customer inquiries with detailed, helpful information in a clear and straightforward manner
Skills/background needed: Open availability with flexibility for seasonal peak periods. Support experience via phone, email, and chat is helpful but not required. Strong written and verbal communication skills. Ability to stay calm under pressure and handle multiple tasks at once. Comfort with Windows, Microsoft Office, and standard computer applications. Ability to think creatively and find solutions to customer problems. Willingness to learn our systems and processes thoroughly and share feedback with your team.
Bonus Skills: Customer support experience in online retail. Experience with project management or CRM tools. Analytical and problem-solving skills.
Contract length: Full time, permanent position
Rate: Competitive entry-level pay, details shared upon application.
Location: On-site position at our headquarters.
Full training provided. All qualified applicants will undergo a background check.
Ready to get started? Submit your application below.