About the Role
We are seeking a Patient Support Specialist to join our team. This is a hands-on role supporting both patients and healthcare clients. You will respond to patient inquiries, research account information, process payments, and help resolve billing questions in a professional and empathetic manner.
This is not a traditional call center position. The successful candidate will need to understand healthcare billing, quickly learn and navigate different software systems, investigate account issues, exercise good judgment, and communicate effectively with both patients and healthcare professionals.
Because we support clients across different systems and workflows, the ability to learn new technology quickly and adapt to different client environments is essential.
Key Responsibilities
Patient & Client Support
Monitor and respond to support emails in a timely, professional, and helpful manner. Answer inbound calls and appropriately resolve or route inquiries. Research patient accounts and billing questions using practice management systems and other available resources. Explain patient balances, payments, and billing activity clearly and accurately. Provide professional, empathetic, and knowledgeable support to patients with questions about their healthcare bills. Communicate with client contacts regarding patient issues, account questions, and payment concerns. Maintain a high level of professionalism in all interactions.
Healthcare Billing & System Support
Navigate and work within multiple practice management systems to research patient accounts and resolve billing inquiries. Review patient account histories, balances, and payment activity. Develop familiarity with different client workflows and system configurations. Quickly learn and adapt to new systems and client-specific processes. Identify discrepancies or unusual account activity. Work collaboratively with internal teams and client staff to resolve complex account issues. Maintain appropriate confidentiality when handling patient and financial information.
Payment & Administrative Operations
Process and coordinate patient refund requests. Research and assist with payment disputes. Facilitate payment research processes, routing unidentified payments to the appropriate department for resolution. Maintain accurate documentation related to refunds, disputes, payment issues, and patient inquiries. Complete various administrative and operational tasks as assigned.
Quality Assurance
Review support conversations for accuracy, professionalism, and adherence to guidelines. Identify trends, recurring issues, or opportunities to improve the patient experience. Escalate potential workflow or platform issues to the appropriate team. Provide feedback to help improve patient-facing processes.
Additional Responsibilities
Assist with other operational, administrative, and client-support functions as needed. Participate in process improvement initiatives. Take on additional responsibilities as the team and client base grow.
Skills/background needed: 2+ years of experience in healthcare, medical billing, patient accounts, or a related healthcare administrative role. Hands-on experience working in one or more practice management systems is required. Working knowledge of healthcare billing, patient balances, payments, and common patient account questions. Demonstrated ability to research and understand patient accounts independently. Strong customer service skills and commitment to providing a positive patient experience. Excellent verbal and written communication skills. Ability to communicate professionally with both patients and healthcare professionals. Strong attention to detail and accuracy when working with patient and financial information. Strong problem-solving and critical-thinking skills. Ability to learn and navigate new software systems quickly. Ability to manage multiple priorities in a fast-paced environment. Comfortable working independently and using good judgment to resolve or escalate issues. Proficiency with Microsoft Office and web-based applications. Ability to maintain confidentiality. Must be able to work on-site Monday through Friday.
Preferred Qualifications: Experience working in multiple practice management systems. Experience in medical billing, patient collections, or accounts receivable. Experience communicating directly with patients regarding healthcare billing. Experience with payment processing systems. Experience with healthcare technology platforms. Experience with quality assurance or reviewing customer service interactions. Familiarity with artificial intelligence-powered customer service tools is a plus.
What We’re Looking For
We are looking for someone who can hit the ground running in a healthcare environment. The right candidate will already understand the basics of healthcare billing and patient accounts and will be comfortable working within unfamiliar systems to find the information needed to answer a patient’s question. You should be someone who can learn a new system quickly, figure out where information lives, and confidently communicate what you find.
You should also be comfortable balancing patient-facing customer service with behind-the-scenes operational work. Your days may involve answering patient calls and responding to client questions, while others may involve researching payment issues, reviewing support conversations, handling refunds or disputes, or working through payment research.
Above all, we are looking for someone who is knowledgeable, dependable, organized, resourceful, and personable, with the ability to provide excellent service while moving quickly and accurately.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full Time, Permanent
Schedule: Monday–Friday, 8:00 AM–4:30 PM, approximately 40 hours per week.
Location: On-site position. Local candidates preferred.
Benefits: Health insurance, dental insurance, vision insurance, health savings account, life insurance, 401(k) with employer matching, paid time off, paid holidays, employee assistance programme, professional development assistance, and tuition reimbursement.
Ready to get started? Submit your application below.