We’re looking for a detail-oriented individual to join our team as a Service Writer. You’ll be responsible for accurately documenting service needs, scheduling work, and keeping customers informed every step of the way. You’ll also identify opportunities to enhance the customer experience and help maintain the value of their assets.
This is a fast-paced role that rewards organisation, strong communication skills, and the ability to juggle multiple tasks. If you’re self-motivated, work well under pressure, and thrive in a busy environment, we’d like to hear from you.
What you’ll do:
• Coordinate customer drop-offs and pick-ups
• Create work orders based on customer information
• Ensure work orders are complete and accurate
• Review and close work orders for completed jobs promptly
• Alert the Service Manager to any repair issues as they arise
• Answer incoming service calls from customers
• Collect billing information at pick-up
Skills/background needed:
• Strong organisational and administrative skills
• Excellent listening and communication abilities (written and verbal)
• Ability to handle stressful situations professionally
• Customer service mindset
• Positive, can-do attitude
• Prior customer service or service writing experience is a plus, but not required—full training will be provided
What we offer:
• Competitive entry-level pay, details shared upon application
• Full training provided
• On-site role with a supportive team environment
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, permanent.
Schedule: 8-hour shifts, including weekends as needed.
Location: Local, on-site positions available.
Ready to get started? Submit your application below.