Job Title: Technical Writer – Microsoft 365
Location: Fully remote position. Occasional travel to client facilities or team meetings may be required.
Employment Type: Full-Time
Description
We’re seeking a Technical Writer to join our growing team. In this role, you’ll create clear, engaging technical documentation and communications that help our clients and team members get the most out of Microsoft 365 tools and services.
You’ll work closely with IT professionals, project managers, and specialists to turn complex technical concepts into simple, accessible content for all audience levels. Your work will directly support user adoption, streamline business processes, and help deliver excellent service to our clients.
What You’ll Do
• Create clear documentation for Microsoft 365 applications including SharePoint, Teams, Outlook, OneDrive, and Exchange Online
• Write step-by-step guides, FAQs, quick reference materials, and training content for both technical and non-technical users
• Work with subject matter experts to understand technical details and ensure all content is accurate and helpful
• Develop communication plans to educate clients and team members about Microsoft 365 updates, new features, and best practices
• Create and lead training sessions, webinars, and workshops to help users get comfortable with Microsoft 365 tools
• Maintain and update a library of documentation and knowledge articles for ongoing learning and troubleshooting
• Produce marketing materials and presentations that show the value of our solutions
• Support onboarding for new clients and team members with clear instructional materials
• Gather user feedback and continuously improve documentation quality
• Stay up to date with Microsoft 365 developments and quickly incorporate changes into our documentation
• Support team initiatives and business development efforts as needed
Skills/Background Needed
• Bachelor’s degree in Communications, Technical Writing, Information Technology, Computer Science, or a related field
• Minimum of 3 years of experience in technical writing or communications roles, ideally in an IT or technology environment
• Strong practical experience with Microsoft 365 tools such as SharePoint, Teams, Outlook, and other core applications
• Ability to write clear, organized, user-focused documentation for different audience types
• Excellent written and verbal communication skills in English, with strong attention to detail
• Experience developing and running training programs and workshops
• Proficiency with Microsoft Word, PowerPoint, SharePoint, and Teams
• Ability to take complex information and present it in a simple, easy-to-understand format
• Strong project management and organizational skills with the ability to manage multiple tasks and deadlines
• Excellent collaboration and interpersonal skills working with technical and non-technical teams
Preferred Qualifications
• Professional certification in Microsoft 365, Technical Communication, or a related area
• Experience working directly with clients, particularly in technology consulting
• Familiarity with learning management systems and e-learning development tools
• Experience with graphic design or multimedia content creation
• Knowledge of accessibility standards for technical documentation
• Multilingual communication skills
Key Competencies
• Technical Aptitude: Comfortable learning and explaining Microsoft 365 tools, configurations, and new features
• Communication: Strong written and verbal communication that can adapt tone and complexity for different audiences
• Collaboration: Works effectively with specialists, project leads, trainers, and other teams
• User-Centric Mindset: Anticipates user needs and creates documentation that genuinely helps and guides users
• Analytical Skills: Breaks down complex processes, identifies gaps, and proposes improvements
• Initiative: Proactively seeks opportunities to improve content, training, and communication strategies
What We Offer
• Fully remote work arrangement
• Paid holidays
• Health, dental, and vision insurance options
• Retirement plan with matching contributions
• Generous paid vacation policy
• Continuing education assistance
• Disability and life insurance coverage
• Supportive team environment focused on professional growth
Rate: Competitive entry-level pay, details shared upon application.
Location: Open to applicants worldwide (fully remote).
Ready to get started? Submit your application below.