About the Role
Join our Documentation team as a Technical Writer, where you will develop, maintain, and improve customer-facing product documentation. You will collaborate closely with Product Managers, Software Engineers, QA Analysts, and other subject matter experts to gather information about new products and features, transforming complex technical details into clear, accessible documentation for customers and internal teams.
You will create and maintain documentation for a diverse range of product areas. You will also process documentation requests from internal stakeholders, review existing content for accuracy and consistency, and deliver documentation on deadline in a fast-paced, release-driven environment. Your work will enable customers and staff to use products effectively and confidently.
What You’ll Be Doing
Creating product documentation and release notes for software products
Collaborating with Product Management, Engineering, and QA teams to gather information about new features, enhancements, and product updates for customer-facing documentation
Coordinating with localization teams to manage documentation translations
Auditing existing documentation to improve quality and ensure accuracy
Working with a distributed team to champion continuous process improvements
Performing other duties as needed
About You
You have experience writing customer-facing documentation for software products. You have worked within a formal content standard or editorial style guide and can apply it with precision. You have experience writing release notes or product-change documentation for software releases.
You write for a global audience and understand how sentence construction affects translation quality. You are comfortable working with HTML and using web-based content management systems.
You have strong attention to detail and high editorial standards. You are self-motivated, skilled at managing your own work, and comfortable working both independently and collaboratively.
You enjoy explaining technical topics clearly and concisely to audiences with varying levels of technical background. You welcome feedback and coaching from managers and stakeholders to develop your skills.
You are confident communicating with peers at all levels. You take ownership of your work within a small team, and you have a good sense of humor.
What You’ll Love
Fully remote work with flexibility to work from anywhere
Comprehensive benefits package including medical, dental, and vision insurance
Retirement plan to help you prepare for your financial future
Flexible time off policy
Opportunities for growth and advancement
Collaborative, supportive team environment
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time
Location: Open to applicants worldwide.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law.
Ready to get started? Submit your application below.