Join our Knowledge Management team as a Technical Writer, where you will develop, maintain, and improve customer-facing product documentation. You will collaborate closely with Product Managers, Software Engineers, Quality Assurance Analysts, and other subject matter experts to gather information about new products and features, transforming complex technical details into clear, accessible documentation for customers and internal teams.
You will create and maintain documentation for a diverse range of product areas. You will also process documentation requests from internal stakeholders, review existing content for accuracy and consistency, and deliver documentation on deadline in a fast-paced, release-driven environment. Your work will enable customers and staff to use products effectively and confidently.
What You’ll Be Doing
• Creating product documentation and release notes for SaaS product suites
• Collaborating with Product Management, Engineering, and Quality Assurance teams to gather information about new features, enhancements, and product updates for customer-facing knowledge bases
• Coordinating with localization teams to manage documentation translations
• Auditing existing knowledge libraries to improve quality and ensure accuracy
• Working with distributed teams to champion continuous process improvements
• Performing other duties as needed
Skills/background needed:
• Bachelor’s degree in English, Communications, or a similar field (or equivalent professional experience)
• Experience writing customer-facing documentation for SaaS products
• Experience working within formal content standards or editorial style guides and applying them with precision
• Experience writing release notes or product-change documentation for software releases
• Ability to write for a global audience and understanding of how sentence construction affects translation quality
• Comfort working with HTML and using web-based content management systems
• Strong attention to detail and high editorial standards
• Self-motivated and skilled at managing your own work, comfortable working both independently and collaboratively
• Ability to explain technical topics clearly and concisely to audiences with varying levels of technical background
• Openness to feedback and coaching to develop your skills and improve documentation quality
• Confident communication with peers at all levels
• A good sense of humor and collaborative spirit
Experience with knowledge management methodologies is a plus, but not required for entry-level candidates.
What We Offer
• Fully remote work with flexible scheduling
• Comprehensive benefits package including medical, dental, and vision insurance
• Retirement savings plan
• Life insurance coverage
• Paid time off
• Opportunities for growth and advancement within a collaborative team
• Full training provided to help you succeed in the role
Role Details
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time
Location: Open to applicants worldwide.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
Ready to get started? Submit your application below.