The Opportunity:
We’re looking for a detail-oriented, people-focused professional to join our team in a client-facing role. You’ll manage client communications, help resolve account issues, and play a direct part in building strong, lasting client relationships. This position combines customer service, system operation, and measurable performance standards within a clearly defined framework.
This role is ideal for someone who enjoys working within structured systems, solving client challenges logically, and taking ownership of consistent, measurable outcomes. No prior experience is required—we provide full training and support.
What You’ll Do:
Client Retention & Account Management
• Respond to inbound client calls and emails
• Manage client conversations using defined frameworks
• Diagnose service gaps and recommend next steps
• Maintain retention performance standards
• Identify opportunities aligned with client goals
Operations & System Management
• Update WordPress-based websites and marketing assets
• Manage internal work tickets
• Assist clients in navigating their dashboards and tools
• Coordinate scheduling and follow-ups
• Maintain accurate documentation in our system
Performance & Accountability
• Meet quality and communication standards
• Work toward monthly activity and performance targets
• Resolve assigned tasks within defined timelines
• Operate effectively within structured systems and workflows
What Success Looks Like in Your First 90 Days:
• Comfortably manage client concerns and conversations
• Navigate backend systems independently
• Consistently meet quality benchmarks
• Communicate clearly and professionally
• Contribute meaningfully to team goals
Traits That Will Help You Thrive:
• Calm and steady demeanor, even during difficult conversations
• Logical problem-solving approach
• Comfort working toward measurable goals
• Clear and professional written communication
• Ability to learn new systems quickly and independently
• Emotional maturity and composure under pressure
• Ownership mentality and follow-through
Roles: Client Retention Specialist, Entry-Level
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, permanent
Skills/background needed: No prior experience required. Full training provided. You’ll need strong communication skills, logical thinking, and the ability to work independently within structured systems.
Location: Fully remote—work from home or anywhere with a reliable internet connection.
Benefits: Health insurance, dental insurance, vision insurance, paid time off, on-the-job training, and flexible work-from-home arrangement.
Ready to get started? Submit your application below.