About the Role:
We’re looking for a friendly, detail-oriented Chat Support Specialist to join our customer support team. You’ll be the main point of contact for customers who need help with product questions, troubleshooting, and support via phone, email, and live chat. Your goal is to provide clear, accurate information and help resolve issues quickly so customers have a great experience.
This is a full-time, on-site position based at our workplace. No prior experience required – we provide full training on all products and systems.
What You’ll Be Doing:
• Respond to customer inquiries via phone, email, and live chat with friendly, professional support• Document customer issues accurately and work through troubleshooting steps to find solutions• Help customers with product recommendations and answer questions about features and functionality• Create clear, easy-to-follow guides and FAQs to help customers solve common problems• Work with other team members across departments to resolve complex issues and escalate when needed• Manage customer accounts and process orders accurately• Keep detailed records of all customer interactions and feedback• Learn product knowledge independently and through company training• Take initiative, work independently, and suggest improvements to support processes• Attend company events as needed• Use support tools and systems to quickly find information and help customers efficiently
Skills/background needed:
• Excellent phone skills and professional communication in all formats (phone, email, chat, video)• Strong active listening skills and ability to understand customer needs• Ability to work through problems methodically and find practical solutions• Comfortable with Microsoft Office or Google Suite• Ability to prioritize multiple tasks and pay close attention to detail• Friendly, patient, and professional approach to every customer interaction• Ability to work weekends and holidays when needed• Willingness to learn new tools and systems• High school diploma or equivalent (entry-level – no prior customer support experience required)
Preferred (nice to have):
• Any experience in customer service or support roles• Familiarity with accounting software or database systems• Knowledge of the outdoor or sporting goods industry
Physical Requirements:
• Able to sit for extended periods and use a computer continuously• Able to lift and carry up to 20 pounds frequently, and occasionally up to 50 pounds• Comfortable with repetitive hand and finger movements• Able to bend, twist, and reach as needed• Occasional driving may be required
What We Offer:
• Full training provided – you’ll learn everything you need to know• Supportive team environment with collaborative colleagues• Competitive entry-level pay, details shared upon application• Full benefits package including medical, dental, and vision coverage• Paid time off and paid holidays• Retirement savings plan• Employee discounts• 4-day work week• Opportunity to grow within the company
Location: Local positions available
Contract length: Full-time, permanent
Rate: Competitive entry-level pay, details shared upon application
This is an equal opportunity employer. All qualified applicants will be considered regardless of background. Pre-employment screening, including a background check, is required for all successful candidates.
Ready to get started? Submit your application below.