We are seeking a Chat Support Specialist to join our growing team. In this role, you’ll be the voice of our service, engaging with members via phone, email, chat, and video to provide expert support and build lasting trust.
You’ll spend your day helping members navigate our platform, answer questions about services and billing, and turn every interaction into an opportunity to delight. You won’t just be closing tickets—you’ll be building confidence and trust, providing clear walkthroughs, and ensuring every member feels supported in reaching their goals.
Your Day-To-Day Responsibilities:
Member Support: Provide friendly, professional, and empathetic support across phone, email, chat, and live video. Handle inquiries with care and clarity, making sure every member feels heard.
Communication Excellence: Manage a steady flow of inquiries with a focus on responsiveness and clear resolution. Make sure every interaction is thoughtful and complete.
Availability: Organize your schedule to maximize availability for live member calls, ensuring people can reach you when they need help most.
Feedback & Insights: Document common questions and challenges members share, and pass this learning on to the product and engineering teams so they can improve the experience for everyone.
Service Recovery: When a member has had a less-than-ideal experience, reach out proactively to listen, understand what went wrong, and make it right.
Skills/Background Needed:
Support Experience: 2–3 years working in a fast-paced support role via phone, video, or email is helpful. Experience in a financial services environment is a plus, but not required.
Relationship Builder: You have a natural ability to build rapport quickly and put people at ease, even when discussing complex topics.
Tech Comfort: You’re comfortable using screen-sharing tools and support software to guide members through digital workflows in real time.
Communication Skills: You can explain complex concepts in simple, everyday language that anyone can understand.
Ownership Mindset: You’re self-motivated and thrive in a fast-paced, fully remote environment. You take pride in your work and see every interaction as an opportunity to make a difference.
No prior experience? If you have strong communication skills, genuine empathy, and a willingness to learn, we encourage you to apply. Full training will be provided.
What We Offer:
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, permanent role
Benefits: Comprehensive medical, dental, and vision insurance, 401(k) retirement plan with employer match, paid time off, disability and life insurance coverage, paid parental leave, and support for professional certification.
Location: Open to applicants worldwide. Work from anywhere.
Environment: Fully remote role. Work from home with flexible hours and a supportive team that values your growth.
Ready to get started? Submit your application below.