Position Overview:
We are seeking a detail-oriented and proactive support specialist to join our team. You’ll be the primary point of contact for clients during the implementation and onboarding phase, providing exceptional support and guidance. In this role, you will work closely with clients and internal teams to deliver solutions that meet their specific needs. No prior experience is required—full training will be provided.
What You Will Be Doing:
• Client Engagement: Act as the primary point of contact for clients, understanding their requirements and expectations. Assist clients over the phone, web conference, email, or chat with software and hardware solutions.
• Project Coordination: Collaborate with internal teams to plan and execute project timelines, ensuring all milestones are met.
• System Deployment: Assist in the configuration and installation of systems at client sites, both remotely and potentially on-site from start to finish.
• Training & Support: Conduct training sessions for clients’ staff to ensure they are proficient in using the deployed systems, providing ongoing support as needed.
• Documentation: Develop and maintain comprehensive documentation of implementation processes, client requirements, and project progress.
• Feedback Loop: Gather client feedback post-implementation to identify areas for improvement.
• Technical Troubleshooting: Address any technical issues that arise during the implementation phase, working closely with the technical support team to resolve them efficiently.
Skills/background needed:
• No experience required—we provide full training for entry-level candidates
• Strong problem-solving and critical thinking skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Customer-focused mindset with dedication to client success
• Adaptability and willingness to learn new systems and tools
• Comfortable working in a fast-paced, dynamic environment
• Basic computer and software knowledge is helpful but not required
Rate: Competitive entry-level pay, details shared upon application
Contract length: Full Time
Location: Remote, work from anywhere
Benefits:
• Fully remote position—work from home or anywhere
• Flexible working schedule
• Paid time off
• Paid holidays
• Health, dental, and vision insurance
• Retirement plan with company matching
• Performance-based bonuses
• Opportunities for professional growth and skill development
• Supportive team environment with collaborative culture
Ready to get started? Submit your application below.