About This Role
We’re looking for a Customer Success Manager to join our growing support team. You’ll work with enterprise clients, helping them get the most value from their investment and supporting their long-term success.
This is a fully remote position where you’ll manage a portfolio of customer accounts, build strong relationships with key stakeholders, and work across the business to ensure customer satisfaction and growth.
What You’ll Be Doing
• Serve as the primary point of contact for your assigned customer accounts throughout their journey with us
• Develop and execute success plans aligned to each customer’s goals and business outcomes
• Build trusted relationships with customer stakeholders at all levels, from end users to executives
• Monitor customer health and engagement, identifying opportunities and risks early
• Conduct regular business reviews with customers to showcase value and outcomes
• Identify opportunities to expand customer investment and growth within existing accounts
• Share customer feedback and insights with product, sales, and other teams to improve our service
• Collaborate across departments to solve customer challenges and drive mutual success
• Use data and tools to manage your portfolio effectively and identify patterns
Skills and Background Needed
• 5+ years of experience in customer success, account management, or a similar customer-facing role
• Strong commercial understanding, including renewals, growth opportunities, and negotiations
• Excellent communication and interpersonal skills, able to work confidently with senior stakeholders
• Ability to translate customer data into actionable strategies
• Experience with CRM and customer success platforms
• Highly organized, detail-oriented, and data-driven
• Collaborative mindset with the ability to influence others and work cross-functionally
• Comfortable with occasional travel
A Bachelor’s degree is preferred but not required if you have strong relevant experience.
What We Offer
• Competitive entry-level pay, details shared upon application
• Fully remote work – manage your schedule from home
• Full training and onboarding to set you up for success
• Opportunities to work with recognizable brands across multiple industries
• A collaborative, inclusive team culture where your voice is valued
• Clear paths for professional growth and development
• Cross-functional collaboration with sales, product, and marketing teams
Roles: Customer Success Manager
Rate: Competitive entry-level pay, details shared upon application
Contract length: Full Time, Permanent
Location: Open to applicants worldwide (fully remote)
Ready to get started? Submit your application below.