About this role
We’re looking for a customer-focused team member to join our Support Team in a full-time, work-from-home position. You’ll have a direct impact on customer experience and help members around the world get the most from our platform.
What you’ll do
Your day-to-day will include:
• Identify members’ needs and help them become confident users of our platform
• Answer emails from members worldwide to find solutions to their issues, such as account questions, cancellations, refunds, and technical difficulties
• Help members find solutions and enjoy the best experience possible
• Participate in projects aimed at improving our platform and services
Skills and background needed
Essential:
• Excellent written and verbal communication skills
• Ability to stay calm and composed when handling a high volume of urgent requests
• Strong organizational and interpersonal skills
• Detail-oriented and reliable
• Ability to work effectively with a team
• Comfort with learning new tools and systems quickly
• Willingness to accept constructive feedback
Preferred:
• Prior experience in customer service or support roles
• Familiarity with customer support tools or systems
• Knowledge of a second language such as French or Spanish
• Experience in fast-paced, international work environments
Working schedule
Saturday to Wednesday, 9am–5:30pm West Coast time or 12pm–8:30pm East Coast time
What we offer
• Full training provided — no prior experience necessary
• Paid time off
• Health, dental, and vision insurance
• Parental leave
• Supportive, international team environment
• Opportunities for professional growth and development
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full time
Location: Open to applicants worldwide.
Ready to get started? Submit your application below.