About the Role
We’re looking for a helpful, service-focused Chat Support Specialist to guide new team members through their onboarding process. This role is the main point of contact during onboarding — you’ll help people step-by-step, host virtual sessions, troubleshoot systems, and ensure everyone starts with confidence.
You’ll also manage incoming support requests and help keep onboarding on track. This is a fast-paced, people-focused role that rewards strong communication, organization, and genuine care for customer experience.
Key Responsibilities
Onboarding & Support
Be the main point of contact for new team members and leaders during their onboarding
Host virtual onboarding sessions (both group and one-on-one)
Guide people through applications, systems, and onboarding steps
Keep communication clear, professional, and timely throughout the process
Request & Ticket Management
Monitor and respond to incoming support requests
Resolve straightforward issues; escalate complex concerns when needed
Prioritize tasks to ensure timely responses and follow-up
System Support
Help with setup, navigation, and troubleshooting within company systems and workflows
Support document management, compliance steps, and other onboarding-related questions
Identify common issues and provide solutions or escalate appropriately
Training & Improvement
Train team leaders and new members on systems and best practices
Create and refine guides, frequently-asked questions, and internal resources
Identify inefficiencies and recommend process improvements
Skills/background needed: A service-first mindset, excellent written and verbal communication, strong organization and attention to detail, ability to manage multiple priorities in a fast-paced environment, comfort with learning new systems and troubleshooting technology, and a genuine desire to help people succeed. No prior experience required — full training provided.
What Makes You a Great Fit
You take ownership and don’t wait to be told what to do
You stay calm under pressure and solve problems quickly
You’re comfortable learning and troubleshooting systems in real time
You communicate clearly, confidently, and professionally
You create a positive, supportive experience for everyone you work with
Why This Role Matters
This role ensures teams are fully supported during onboarding — giving them the structure, guidance, and confidence they need from day one. You’ll help create a seamless experience while allowing team leaders to focus on their business without being overwhelmed.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Ongoing
Location: Fully remote — work from anywhere with a reliable internet connection.
Ready to get started? Submit your application below.