We’re looking for a Service Writer to join our team on a part-time basis. This is a great entry-level opportunity to work in a service environment, supporting our mechanics and welders while providing excellent customer service.
About the role:
As a Service Writer, you’ll be the main point of contact between customers and our service team. You’ll handle customer inquiries, create service quotes, track repairs, and keep customers informed throughout the process. You’ll also manage administrative tasks like work orders, parts tracking, and customer records to keep our service shop running smoothly.
Your day-to-day responsibilities:
• Deliver friendly, professional customer service to both internal and external customers• Create accurate quotes and work orders for service jobs• Communicate clearly with customers about repair costs, timelines, and additional services• Manage parts orders and track incoming shipments• Assign work to team members based on their skills and availability• Monitor work progress to ensure quality and on-time completion• Keep customers updated on any changes, delays, or new work needed• Handle customer payments and forward paperwork to accounting• Maintain organized records of all work orders and customer information• Address customer concerns with empathy and a commitment to finding solutions• Complete assigned training and maintain current certifications• Support the team with other tasks as needed
Skills/background needed:
No prior experience required. We provide full training on all systems and processes. You should be comfortable with basic computer work, enjoy helping customers, and have strong communication skills. We’re looking for someone reliable, organized, and eager to learn.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Part time, ongoing
Location: Local positions available.
Ready to get started? Submit your application below.