About This Role
We’re looking for a Chat Support Agent to join our customer service team. You’ll help customers and agents with insurance policy questions and billing inquiries through live chat and messaging platforms. This is a fully remote, entry-level position that provides full training and support to help you succeed.
What You’ll Do
You will handle customer inquiries through chat and messaging, process policy updates, resolve billing questions, and document all interactions accurately. You’ll work in a fast-paced environment and may handle back-to-back conversations. Your main focus will be providing friendly, professional, and knowledgeable support while following company policies and security guidelines.
Responsibilities:
- Deliver friendly and professional support to customers through chat and messaging channels.
- Handle a high volume of customer conversations efficiently and accurately.
- Document customer interactions and policy updates in internal systems.
- Resolve billing and policy questions accurately and on time.
- Follow company policies, confidentiality standards, and security guidelines.
- Participate in training and ongoing learning to maintain product knowledge.
- Work effectively in a fast-paced environment, managing multiple conversations.
- Maintain a quiet, distraction-free workspace for remote work.
What We’re Looking For
- A valid Property & Casualty insurance license (required).
- High school diploma or equivalent (GED).
- Comfort working in a fast-paced, high-volume environment.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
- A quiet workspace at home with reliable internet for remote work.
- Willingness to learn and grow in a supportive team environment.
Work Schedule
This is a full-time, remote position. The company operates 7 days a week, and schedules include flexibility to work various times, including nights, weekends, and holidays. You’ll start with a structured training phase, then move into production schedules based on business needs.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Permanent, Full Time
Location: Open to applicants worldwide (fully remote)
Benefits
- Health, dental, and vision insurance
- Paid time off and sick leave
- Retirement plan with company match
- Life insurance
- Work-from-home setup
- Internet reimbursement
- Employee support programmes
What Makes This a Great Opportunity
You’ll receive comprehensive training to succeed in this role, even if you’re new to customer service. We provide all the tools and support you need to develop your skills. You’ll work with a supportive team and have opportunities to grow within the organisation.
We’re committed to creating an inclusive workplace where everyone is valued. We welcome applicants from all backgrounds and provide reasonable accommodations as needed.
Ready to get started? Submit your application below.