Roles: You’ll provide customer service to members and partners by answering questions about benefits, resolving issues, and managing enrollment and billing activities. You’ll handle incoming calls, process account changes, verify eligibility, and maintain accurate records in our systems. No experience necessary – full training provided.
Primary responsibilities:
Answer incoming calls and respond to inquiries, providing helpful support to members and partner organizations
Verify enrollment status and make updates to records in our system
Research and resolve enrollment issues and discrepancies
Handle billing inquiries and payment processing for assigned accounts
Determine eligibility based on contract details for each case
Review forms and documentation for accuracy and completeness
Request missing information from internal teams when needed
Maintain database records and order identification cards as needed
Document all interactions thoroughly for tracking and analysis
Work collaboratively with team members and managers to resolve complex issues
What we’re looking for: You should have a high school diploma or GED. Experience with Microsoft Excel and Word is helpful but training will be provided. You’re comfortable working in a fast-paced environment, managing multiple systems, and staying organized. You’re patient, detail-oriented, and enjoy helping people solve problems.
Contract length: Contract position
Schedule: Monday to Friday, 8:30 AM – 5:00 PM with two 15-minute breaks and one 30-minute lunch break
Location: Open to applicants worldwide (fully remote role)
Rate: Competitive entry-level pay, details shared upon application.
Benefits: Comprehensive benefits package including major medical, dental, vision, life insurance options, short-term and long-term disability, and 401k eligibility for those who qualify.
We’re committed to equal pay for equal work and creating an inclusive environment where all candidates are considered fairly regardless of background.
All applicants must be legally authorized to work in their country of residence. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Ready to get started? Submit your application below.