About the role
We’re looking for a customer-focused Chat Support Specialist to join our growing support team. You’ll provide helpful, friendly assistance to customers via email, phone, and live chat, helping them solve problems and get the most from our platform. This is a fully remote position — you can work from home and choose your own workspace.
No prior experience is necessary. We provide full training on all products and systems, and you’ll be supported by a collaborative team every step of the way. If you’re naturally empathetic, a clear communicator, and genuinely interested in helping people, you’ll thrive in this role.
What you’ll do
• Respond to customer inquiries via email, phone, and live chat in a timely, considerate manner
• Learn our product suite thoroughly and use that knowledge to solve customer problems
• Write clear, personalized responses to a variety of customer requests
• Identify and flag trends in customer issues to help the team improve
• Share customer feedback with internal teams to help shape improvements
• Contribute to team goals and support your colleagues through mentorship and knowledge-sharing
• Work collaboratively with colleagues across the company to find solutions
Skills/background needed
• Genuine passion for helping people and solving problems
• Strong written and verbal communication skills
• Ability to explain technical issues in a clear, straightforward way
• Calm, empathetic approach to working through customer concerns
• Willingness to learn and adapt quickly
• Comfort using AI tools as part of your daily workflow
• Ability to work flexible hours including weekends and early mornings
What we value (bonus experience)
• Prior experience in a customer support or customer-facing role
• Familiarity with financial services or fintech
• Experience using AI-powered support tools
• Bachelor’s degree
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, ongoing.
Location: Fully remote. Initial onboarding includes some in-person training; relocation to or local presence in the primary office location is required.
Ready to get started? Submit your application below.