Roles: Entry-level writing and communication position focused on customer interactions, service documentation, and written communications within a customer-facing environment.
About the role:
This is a beginner-friendly position ideal for someone who enjoys writing, clear communication, and helping customers. You’ll create written documentation, handle written correspondence, and ensure all customer-facing communications are clear, accurate, and professional. No prior experience is required—full training will be provided.
What you’ll do:
• Write and maintain clear, detailed documentation and service records
• Communicate with customers via email and written correspondence in a friendly, professional manner
• Create cost estimates and timelines in written form
• Handle customer inquiries and concerns through written communication
• Assist in documenting service details and progress updates
• Proofread and ensure all written materials are accurate, legible, and well-organised
• Support the wider team with documentation and administrative writing tasks
• Learn and adapt to new systems and processes as needed
Skills/background needed:
• Friendly, outgoing personality with excellent written communication skills
• Ability to write clearly and concisely for different audiences
• Strong attention to detail and accuracy
• Comfortable using Google Docs, Google Sheets, and Microsoft Word
• Proficiency with email and general internet use
• Organised mindset and ability to meet deadlines
• Positive attitude and willingness to learn
• High school diploma or equivalent
• Ability to work flexibly, including weekends and evenings
• High energy level and enthusiasm for customer service
No previous experience necessary. We provide full training on all systems, processes, and tools you’ll need to succeed.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Ongoing position.
Location: Local positions available.
Ready to get started? Submit your application below.