Location: Remote, open to applicants worldwide
Contract length: Full time, permanent
Rate: Competitive entry-level pay, details shared upon application
We’re looking for a Customer Success Agent to join our growing team. You’ll play an important role in guiding customers through their journey with our platform, helping them achieve their business goals, and ensuring they get the most value from their subscription.
This is a fully remote position where you’ll work from home and be part of a supportive, collaborative team. While we’d love candidates with prior experience in customer success or related fields, we welcome applicants from all backgrounds—many successful team members started without direct industry experience.
What you’ll do:
• Guide customers through onboarding and help them implement our platform successfully
• Become familiar with our product and help customers understand how it solves their business challenges
• Serve as the main point of contact for your customers, supporting them toward their goals
• Identify opportunities to help customers get more value from their subscription
• Build trusted relationships with customers and understand their needs
• Provide clear, thoughtful answers to customer questions
• Work with other teams to resolve customer issues and reach shared goals
• Share customer feedback internally to help improve our products and services
Skills/background needed:
• Strong communication skills—both written and spoken
• Ability to build genuine relationships and show empathy to customers
• Problem-solving mindset and willingness to go the extra mile
• Adaptability and comfort working in a fast-paced environment where priorities shift
• Basic technical competency—you’ll learn our platform as part of training
• Enthusiasm for learning and growing in the role
• Curiosity about using tools (including AI) to work more efficiently and effectively
• No prior experience required—full training provided
What we offer:
• Competitive entry-level salary
• Comprehensive health, dental, and vision coverage
• Home office stipend to support your remote workspace setup
• Internet and phone allowance
• Flexible paid time off policy
• Paid sick time
• Paid parental leave
• Retirement plan with company matching
• Health and wellness support
• Supportive team environment with opportunities for growth
• Virtual team building and learning opportunities
• Potential to move into a permanent or expanded role as you develop
We are committed to building an inclusive workplace and welcome applicants from all backgrounds and experiences. We do not discriminate based on race, gender identity, age, religion, sexual orientation, disability status, or any other protected characteristic.
Ready to get started? Submit your application below.