About the Role
We’re looking for a Customer Service Specialist to join our team and support customers through live chat and inbound communications. In this fully remote role, you’ll help answer customer inquiries, solve problems, and assist with a variety of requests—all from the comfort of your home. You’ll work at a steady pace, handling multiple customer interactions while maintaining a friendly, professional approach.
What You’ll Do
• Handle a high volume of inbound customer inquiries via chat and calls• Assist customers with account questions, refunds, payments, and order placement• Personalize each customer interaction and provide thoughtful support• Work with multiple systems and screens to resolve issues efficiently• Support product recommendations during customer interactions• Report to your assigned team supervisor• Work a set full-time schedule that includes weekends and holidays
What You’ll Bring
• 12 months or more of customer service experience (or equivalent demonstrated ability)• Comfort working in a virtual environment with multiple systems• Strong communication skills and ability to adapt your style to different customers• Ability to troubleshoot basic technical issues and partner with IT support when needed• A distraction-free, dedicated workspace at home• Availability to work weekends, holidays, and occasional additional hours• Your own computer that meets standard system requirements
Why Join Us
You’ll receive full training to succeed in this role. We offer a supportive team environment, opportunities for advancement, and a range of benefits including paid time off, an employee assistance program, health care options, retirement benefits, and tuition support. Spanish bilingual candidates are also welcome to apply.
Role: Live Chat Support Agent
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, permanent
Skills/background needed: Customer service experience, ability to multitask, strong communication, comfort with technology
Location: Remote – work from home. Open to applicants in approved locations.
Ready to get started? Submit your application below.