About the role
We’re looking for a Live Chat Support Specialist to provide customer support and account management via live chat. You’ll be the primary point of contact for a portfolio of clients, handling inquiries, resolving issues, and ensuring a smooth experience from onboarding through ongoing partnership.
What you’ll do
Client onboarding
Welcome new clients and guide them through setup processes. Answer questions clearly and help them understand timelines and next steps. Collect and verify necessary documentation and information. Coordinate account setup and ensure everything is provisioned correctly before handing off to the account management team.
Ongoing client support
Serve as the main point of contact for your assigned client portfolio. Respond to client questions via chat, email, and messaging apps—typically same-day responses. Track client progress and proactively flag any concerns or issues. Answer questions about account status, performance, and timelines. Manage support requests and work with internal teams to drive issues to resolution. Handle client conversations with calm professionalism.
Skills and background needed
No prior experience required—we provide full training. We’re looking for someone who:
Communicates clearly in written and spoken English. You’ll interact with clients in chat, email, and video calls. Clarity and friendliness are far more important than perfect polish.
Is organised and reliable. This role runs on checklists, deadlines, and follow-through. You’re detail-oriented and make sure nothing gets missed.
Is self-directed and comfortable working independently from home. You’ll manage your own time and don’t need constant supervision.
Is comfortable with basic tools like team chat apps, spreadsheets, and CRM systems. If you haven’t used these before, you’ll pick them up quickly.
Is willing to learn. You’ll be introduced to new internal tools and processes, and we expect you to become proficient quickly.
Nice to have
Any background in customer support, account management, or client-facing roles. Any experience in eCommerce or digital marketing. Any experience with project tracking tools or CRM systems.
Contract length: Permanent, full-time
Hours: Monday to Friday, with set working hours in your timezone
Rate: Competitive entry-level pay, details shared upon application
Location: Open to applicants worldwide. Fully remote—work from anywhere with a stable internet connection.
What we offer
Full training provided. Supportive team environment. Opportunity to develop client management skills and grow into a permanent role. Flexible remote work setup.
Ready to get started? Submit your application below.